Open to everyone — you don't have to be an existing BDSI Clinic patient to join. Two ways to spread the cost of your routine care across the year instead of it landing in one bill. Choose the plan that suits how often you see the hygienist — your Direct Debit is set up securely with GoCardless.
New patients welcome — no need to be registered with us.
The Plan is an in-house membership plan, not dental insurance. Treatment outside your chosen plan is charged separately, with your 10% member discount applied where eligible.
Flex Essential
New to BDSI Clinic? You can join the plan straight away — once it starts, our team will be in touch to book your first check-up.
These Terms & Conditions set out how membership of the BDSI Clinic Membership Plan (“the Plan”) works. The Plan is run by BDSI Clinic, Staple Hill, Bristol (“BDSI Clinic”, “the Practice”, “we”, “us” or “our”). Joining the Plan means you (“the Patient”, “you” or “your”) accept these Terms & Conditions.
The Plan is our own in-house membership scheme. It exists so patients can pay for routine preventive dentistry in affordable monthly instalments and enjoy extra member benefits for as long as their membership stays active. It is not an insurance policy, and it does not cover care received anywhere other than BDSI Clinic.
Flex Essential — £18 a month. Includes 2 routine examinations and 2 routine hygiene appointments in each membership year.
Flex Enhanced — £30 a month. Includes 2 routine examinations and 4 routine hygiene appointments in each membership year.
A membership year lasts 12 months from the day your membership starts, unless we confirm something different to you. Membership belongs to the named patient only; it cannot be swapped, shared, gifted or used by anybody else.
Provided your membership is live and your payments are up to date, you also get:
Unless we confirm otherwise in writing, your monthly fee pays only for the routine appointments listed in your chosen plan — it is not a payment towards other dental treatment.
Work such as fillings, crowns, bridges, dentures, root canal treatment, extractions, implants, orthodontics, cosmetic dentistry and other restorative or elective care is charged on top. Where it qualifies, we apply your 10% member discount to that treatment when it is carried out at BDSI Clinic.
Care delivered by an outside dentist, specialist, laboratory, hospital or any other third party falls outside the Plan unless we specifically agree otherwise. Prescriptions, medicines and other third-party charges are also excluded unless stated. Your clinician will talk you through recommended treatment and its cost before going ahead wherever it is reasonably practical to do so.
Membership is paid monthly by Direct Debit, collected through our payments provider, GoCardless.
Setting up your Direct Debit authorises collection of your monthly membership fee from the bank account you nominate. Please keep those details current and make sure funds are available on each collection date. If someone else pays on your behalf, responsibility for the payments still rests with you.
GoCardless only handles the collection of money. Your membership agreement itself is between you and BDSI Clinic.
Member benefits depend on payments being current. Should a Direct Debit fail, we may get in touch and/or re-present the collection. If the amount stays unpaid, BDSI Clinic may:
Included examinations and hygiene visits need to be used within the membership year they relate to. All appointments depend on availability and must be arranged through our normal booking process.
Booking and attending your appointments is your responsibility. We may send reminders as a courtesy, but the responsibility remains with you.
Appointments you do not use hold no cash value, cannot be given to another person and do not automatically carry over into the next membership year. Not using everything included in your plan does not entitle you to money back or a reduced monthly fee.
Our usual cancellation and non-attendance policy applies to every appointment. If you do not turn up, or cancel with less notice than the Practice requires, we may count the appointment as used and/or apply a charge in line with the policy in force at that time.
Being a member does not exempt you from those rules.
Membership does not mean you will be suitable for any particular treatment. Everything remains subject to proper assessment, diagnosis and the professional judgement of the clinician treating you.
Joining the Plan creates no entitlement to treatment a clinician regards as unsuitable, unnecessary or inappropriate. Services included in the Plan may be delivered by any suitably qualified dentist, hygienist, therapist or other member of our dental team.
The discount applies only where all of the following are true:
Active members are not charged our standard online booking fee on eligible online bookings. The benefit lasts only while membership is live and payments are current. Once membership ends, our normal booking fees and terms apply to any future appointment.
To cancel, contact the Practice by phone, email or any other contact route we publish.
Wherever possible, speak to us before instructing your bank to stop the Direct Debit, so we can close your membership account properly and tell you about anything still outstanding. Cancelling at the bank does not clear membership fees or treatment charges that fell due before your membership ended.
Please note — your place on the Plan: cancelling means giving up your membership place. We do not hold places open. Rejoining later is not guaranteed; it depends on availability, on us accepting your application, and on the plans, benefits and prices we offer at that time.
Ending membership does not stop you asking to remain a private, pay-as-you-go patient here, subject to us being able to take you on and to appointment availability.
From the date membership ends:
We may suspend or end a membership where there is a reasonable reason to do so — for example unpaid membership fees, other sums left outstanding, a material breach of these Terms, withdrawal or substantial change of the Plan, the Practice no longer being able to offer it, serious or repeated breaches of Practice policy, an irretrievable breakdown in the professional relationship, or a decision that we can no longer continue to provide your care.
We will give reasonable notice wherever we can. Nothing here affects our professional duties around the safe and appropriate delivery of dental care.
Membership fees may be reviewed from time to time. We will give you reasonable advance notice of any increase, and you are free to cancel before it takes effect if you would rather not continue.
We may update these Terms & Conditions, for instance to reflect changes to the Plan, to Practice policy or to legal and regulatory requirements. The current version is the one published by the Practice, and continuing your membership after an update means you accept the revised terms.
Membership begins once your application is accepted and your Direct Debit has been set up successfully. We will confirm your start date and, where relevant, when your first collection will be taken.
By joining, you agree to:
We handle your personal information in line with data protection law and our Privacy Policy. Details needed to set up and run your Direct Debit may be passed to and processed by GoCardless and the relevant banking or payment providers.
GoCardless processes payment information under its own privacy terms. Clinical information is only ever shared where there is a proper lawful basis for doing so.
Direct Debit payments are covered by the Direct Debit Guarantee, which protects you if a payment changes or a collection is taken in error.
You can cancel a Direct Debit instruction through your bank or building society at any time. Doing so does not remove your obligation to pay amounts properly due under your membership, so if you want to end your membership please also contact BDSI Clinic directly.
If something about your membership, care or treatment falls short, please raise it with us first. We handle complaints under the Practice complaints procedure, a copy of which is available on request and published on this website.
Membership is personal to you and cannot be sold, assigned or passed to another patient. Benefits can only be used at BDSI Clinic and cannot be redeemed at any other practice or provider unless we agree otherwise in writing.
Membership places may be limited, and we reserve the right to close the Plan to new or returning members once capacity is reached. Having been a member previously gives you no priority over other patients if you later apply again — which is why cancelling means letting go of your place.
Nothing in these Terms excludes or limits liability where it would be unlawful to do so, and nothing affects your consumer rights or our obligations as a regulated dental provider.
The Plan is simply a way of providing and paying for specified dental services and benefits. It is not a substitute for the clinical judgement of your dental team.
If any part of these Terms turns out to be invalid or unenforceable, the rest continues to apply. If we do not enforce a provision straight away, we keep the right to enforce it later.
These Terms, together with the plan information given to you and the Practice policies referred to here, form your membership agreement with BDSI Clinic.
These Terms are governed by the law of England and Wales. This does not affect any consumer rights you may have concerning where proceedings can lawfully be brought.
BDSI Clinic, 88-90 High Street, Staple Hill, Bristol BS16 5HL. Telephone 0117 403 0988. Email hello@bdsiclinic.co.uk.
Please mention that your enquiry is about the Membership Plan so we can help you quickly.
By joining the BDSI Clinic Membership Plan, you confirm that you have had the opportunity to read these Terms & Conditions and agree to be bound by them. You also acknowledge that:
Questions about the plan? Call the practice on 0117 403 0988 and we'll talk it through.
Leave your number and we'll ring you back as soon as the phones reopen.