Statement of Purpose

Provider name

THJT Limited (trading as Bristol Dental Sedation and Implant Clinic)

Trading name

BDSI Clinic

CQC provider ID

1-18391771923

Legal status

Organisation

Address

88-90 High Street, Staplehill, Bristol BS16 5HL

Telephone

0117 403 0988

Email

hello@bdsiclinic.co.uk

• Provide a high-quality range of dental services to the whole community, including consultations, X-rays, routine restorative work, endodontics, periodontal care, prostheses and cosmetic treatments.
• Offer a friendly and professional service, explaining diagnoses and treatment options clearly — including costs, risks and advice — so patients can make informed decisions.
• Refer to appropriately qualified specialist dental practitioners when a patient’s needs are best met elsewhere.
• Provide temporary treatment when needed and keep patients informed of costs and progress at every stage, obtaining valid consent before treatment begins.
• Deliver a preventative service and establish an individually developed dental-health regime for each patient, aiming for a high level of oral health.
• Give detailed information and explanation where a surgical procedure is necessary, including risks and recovery, and monitor patient progress afterwards to ensure full recovery and minimise risks.
• Arrange, agree and review appointments within appropriate timeframes and carry out complete, detailed examinations using relevant diagnostic equipment, taking into account the patient’s medical history.
• Inform patients of diagnostic and screening results and discuss possible treatment options with them.

BDSI Clinic is situated on Staplehill High Street. The practice has two treatment rooms on a single level and reasonable disabled access.

We are a private dental practice, fully computerised and equipped with digital X-rays for quick and safe processing. We do not provide overnight beds.

Our services are available to the whole population, including adults and children.

The following CQC-regulated activities are carried on at this location, managed by the registered manager named below:

• Treatment of disease, disorder or injury
• Surgical procedures
• Diagnostic and screening procedures

The CQC service type provided at this location is Dental service (DEN).

Name

Jamil Torofdar

Address

BDSI Clinic, 88-90 High Street, Staplehill, Bristol BS16 5HL

Telephone

0117 403 0988

Email

hello@bdsiclinic.co.uk

Toheed Hamid reviews the day-to-day running of the dental practice.

THJT Limited is a partnership between Jamil Torofdar and Toheed Hamid.

The dental practice is owned by THJT Limited and trades as BDSI Clinic (Bristol Dental Sedation and Implant Clinic).

Toheed Hamid — Principal Dentist.

• Private general dental care for adults and children.
• Consultations, examinations, X-rays and routine restorative dentistry.
• Endodontic (root canal) treatment and periodontal (gum) care.
• Prostheses, including crowns, bridges and dentures.
• Cosmetic dentistry.
• Surgical procedures, provided with full consent and post-operative monitoring.
• Digital X-rays for quick, safe diagnostic imaging.
• Referrals to appropriately qualified specialist practitioners when required.

We invite verbal and written feedback from patients. Patient questionnaires are used to help shape treatment provision.

Monday

9am – 5pm (closed 1 – 2pm)

Tuesday

9am – 5pm (closed 1 – 2pm)

Wednesday

9am – 5pm (closed 1 – 2pm)

Thursday

9am – 5pm (closed 1 – 2pm)

Friday

9am – 5pm (closed 1 – 2pm)

Saturday

By appointment

Early appointments prior to 9am and weekend appointments are available on request. Advice for patients seeking emergency treatment out of hours is provided on the practice answerphone and on notices outside the practice. Out-of-hours number: 07397 901 567.

Out-of-hours calls are triaged by our call handler Seren Cartwright over weekends and bank holidays. Dentists are available for call-outs on weekends and bank holidays where appropriate.

Here at BDSI Clinic, we always aim to have satisfied patients and consistently meet the expectations of our patients in the care and service we provide. When complaints do arise, we aim to resolve the issues in an appropriate and timely fashion. Throughout any complaint handling procedure, the patient's confidentiality is of utmost importance and is observed at all times. We respect the individual's right to make a complaint and will ensure that they are in no way discriminated against as a result of raising their concerns.

In the unfortunate event that you wish to make a complaint, please speak to a member of staff at reception at the earliest possible occasion. You will then be directed to Emily Brown (Group Manager), who oversees all of our complaint handling procedures. Complaints can be made verbally, by phone on 0117 403 0988, or by email to hello@bdsiclinic.co.uk. In writing: FAO Emily Brown, BDSI Clinic, 88-90 High Street, Staplehill, Bristol BS16 5HL.

An acknowledgement of your complaint will be made within two working days of it being received, and a brief history of your complaint will be taken at that point. Usually, some time will then be needed to investigate. You should let our complaints manager know if you do not want the treating dentist to be informed or involved at this stage. We aim to resolve all complaints within ten working days from receipt, but where the issue is likely to take longer to investigate, we will let you know at the earliest possible time, giving reasons for the expected delay. You will then be contacted with the findings of our investigation and invited to attend a meeting to discuss possible options for resolution. If you are not satisfied with the outcome of our complaints procedure, you should contact one of the following bodies:

Further information on dental complaints is available from the General Dental Council: gdc-uk.org.

All staff are trained on their responsibilities for safeguarding patient privacy and keeping information secure, in line with current legislation:

• We will not share confidential information you have given us, or that we hold about you, with anyone else without first obtaining your agreement.
• Information collected for one reason will not be reused for a different reason unless you have agreed to this.
• You may object at any time to us using your confidential information for anything beyond your direct care.
• Our duty of confidentiality continues after a patient has died and is upheld to the same standard as for living patients.
• Whenever information is shared with another person or organisation, our disclosure rules are applied without exception.

To ensure patient dignity is protected, we implement our equality and diversity policy by:

• Providing patient information in a variety of languages, if required.
• Making translation services available for patients who need them.
• Providing services that are accessible to patients with disabilities.
• Ensuring care is planned around each individual's specific needs.
• Working proactively to reduce oral-health inequalities across the communities we serve.
• Bringing patients and patient groups into how we shape and improve our service.
• Meeting the varied needs and circumstances of our patients and local community with a positive approach.
• Coordinating with other services supporting patients who have additional medical or social-care needs.

Written

21/02/2025 — E Brown

Reviewed

26/02/2026 — EB

Reviewed

08/07/2026 — E Brown